FAQs

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We’ve compiled a list of our most asked quetion. Feel free to contact us with any enquiries.

Midas Jewellery emphasizes quality rather than quantity. Our decades of expertise ensure that every aspect of a Midas jewellery diamond engagement ring is the absolute finest available in both quality and craftsmanship. At Midas Jewellery, we encourage our clients to sit down with one of our bridal experts and take the time they need to select the perfect ring.

You do not need an appointment to visit a Midas Boutique. However, if you would like to call ahead, we would be happy to set up an appointment and pre-arrange a selection of rings specifically for you.

Our diamonds must pass strict quality assurance criteria that go far beyond the Four Cs. Our expert team evaluates diamonds taking into consideration not only whether a diamond looks good on paper but whether it meets Midas Jewellery visual standards for beauty and brilliance. Two diamonds can have the same characteristics, but if one has not been cut well, they will not sparkle equally.

"Midas offers a free after sales cleaning service." Frequent wear will cause debris, oil and chemicals to buildup and metal surfaces to dull. This will detract from its beauty and brilliance. Debris, oil and chemical buildup coupled with forceful contact may eventually cause gemstones to loosen or even be lost. It is important to have your jewellery regularly cleaned polished and all stones checked once a year. Gemstones and diamonds are durable, although they cab chip when coming in contact with each other and material of equal or greater hardness. When you are not wearing your jewellery we advise you to keep it stored in your Midas packaging you received when purchased.

The importance of color versus clarity comes down to personal preference. Please see our guide on Our Diamonds for more information.

Midas Jewellery carries round brilliant, square emerald-cut, emerald-cut, radiant, marquise, cushion-shaped, oval-shaped, pear-shaped, and heart-shaped diamonds.

Yes. Every diamond engagement ring is accompanied by an original diamond report from the Gemological Institute of America.

Every person has their own idea of what constitutes the perfect ring. Generally round brilliant, cushion and emerald-cut rings are the most popular. Midas Jewellery classic design ensures that the rings we offer, will never go out of style.

Yes. We will be happy to work with you to bring your dream ring to life.

Yes we do create settings for diamonds that have not been purchased from Midas Jewellery.

As long as the ring is in its perfect condition, we would be happy to help you select a ring of her choice.

Yes, we require a 20 % deposit. Cancellation fee on lay-by is 20% of the total goods. Further payments must be made fortnightly, and all purchases finalised within one month, otherwise goods will be returned to stock. The total lay-by payment must be completed before any goods are taken. No exchange or refunds on lay-bys unless goods are faulty.

We do not refund but we are glad to exchange within 7 days of purchase, if goods are in the same condition as when purchased, and with receipt. We do not refund for incorrect choice.