Customer experience at Parramatta

Each customer is treated like family

As a family-run business, our team at Midas Jewellery Parramatta understands the importance of a welcoming and comfortable environment better than most. Therefore, we put in the effort to build a close and warm personal relationship with our customers.

Highly appreciative of your commitment and trust in our services, we strive to make you feel like part of the family. To us, you aren’t just a number; you are a newly appreciated member of the growing Midas family.

It is our purpose to convey that you are taken care of when shopping with our store. Most of all, we aspire that you feel a sense of coming home when you enter through the doors of our establishment.

From remembering your name to prioritising your customer satisfaction, these are just some of the ways we emphasise our customer service. We want to be the jewellers you rely on in Sydney and return to, whether for a clean and catch-up or future purchase.

Integrity is at the heart of the business

At Midas Jewellery Parramatta, integrity plays a significant role in the heart of our business. We continue to work hard, upholding our established and unquestionable principles to reflect in the overall customer experience.

Taking pride in each creation we produce; we will work to your requests and make sure to exceed your expectations. Through our professional and responsive yet honest service, our mission is to lead and help you in achieving the best design possible.

We believe transparency and sincerity are required in our industry. Conveying this in each experience through clear communication and detail, you will not doubt our accommodating services.

In short, creating fine jewellery and engagement rings is our passion. We love what we do and this reflects through our jewellery collection, reputation and unparalleled service.

Our customer-made designs are handcrafted and designed in-store

Custom jewellery is our speciality at Midas Parramatta. Our customers seek a one-of-a-kind experience and design, and that is what we deliver.

Maintaining our high standards, we make sure every piece of jewellery produced in-store has been delicately designed and handcrafted. Using our expert industry experience and knowledge, we put a signature Midas touch on all the pieces we create. For total quality control, we even select the diamonds and gemstones you see used in all our jewellery.

As engagement rings are our speciality, we understand many people desire a unique ring for them and their partner. With this vital requirement in mind, we also provide our exclusive customisation service on top of our existing designs.

Starting with the initial consultation, we carefully listen to the desires of our client. We always start by guiding them through a detailed design process. This is then followed by finalising and confirming their dream ring and finally bringing it to life through expert craftsmanship and precision. 

To us, there is nothing better than seeing their faces the first time they witness their bespoke creation.

We celebrate your milestones and continue to care for you

As families do, our team at Midas Jewellery Parramatta want to help celebrate your grand achievements and take care of you for a lifetime. 

A momentous milestone, we firmly believe purchasing your all-important engagement ring is an excellent reason to celebrate. 

In true celebratory style, we pop a bottle of cheers for the exciting time in your life. Whether it be a bottle of Moscato or champagne, we want to express our gratitude and well-wishes for your future journey.

But wait, there’s more! After you’ve collected your ring or piece of fine jewellery, we want to ensure you are continued to be looked after and get the most out of your purchase. To do this, we provide you with a lifetime after-clean service that is exclusive to our Midas products.

This means no matter how far down the track or what time of the year it is, you have access to professional jewellery cleaning. This won’t only keep your piece in top condition, but it will help you admire it for the rest of the time.